Return Policy

The Selwyn Sound Co. 15-Day Return Policy

At The Selwyn Sound Co., we want you to be completely satisfied with your purchase. If you’re not, we’re happy to offer returns within 15 days of delivery, subject to the conditions below.

Eligibility for Returns:

  • Items must be returned in the same condition as received, including original packaging and any included inserts.

  • Vinyl records must be unopened and in their original shrink wrap. Opened records are only eligible for return if defective.

  • Return requests must be initiated within 15 days of delivery.

How to Start a Return:

  1. Email us at info@selwynsound.com with your order number and reason for return.

  2. If your return is approved, we will provide a prepaid shipping label.

  3. Package the item securely and drop it off with the designated carrier.

Refunds & Processing:

  • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5-7 business days to the original payment method.

  • Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges:

If you received a damaged or defective item, contact us at info@selwynsound.com, and we’ll arrange a replacement or refund.

For any questions about our return policy, feel free to reach out at info@selwynsound.com.